Refund policy

90-day money-back guarantee

If you’re not happy with your ROVEN360 for any reason, contact us within 90 days of delivery for a full refund of the product price.

1. Email hello@roven360.com with your order number and the item you’d like to return.
2. We’ll reply with return instructions. Please don’t send items back without contacting us first.
3. Once we receive the return, we’ll refund your original payment method within 5–10 business days.

Items should be returned with their original accessories (collar, magnetic case or keychain, where included). Please remove the tracker from your Find My or Find Hub account before returning it.

Express Processing fees are not refundable once your order has been processed.

12-month warranty

Every ROVEN360 tracker and collar is covered by a 12-month warranty from the date of delivery against defects in materials and workmanship. If your product stops working because of a defect during that time, contact us and we’ll repair or replace it at no cost.

The warranty doesn’t cover:
- accidental damage, misuse, or normal wear and tear
- water damage beyond the product’s IP67 rating
- the CR2032 battery, which is a replaceable consumable
- lost or stolen items

This warranty is in addition to any rights you have under the consumer laws that apply to you.

Damaged or wrong items

If your order arrives damaged, faulty or incorrect, email us within 14 days of delivery with your order number and a photo, and we’ll send a replacement or refund at no cost to you.

Contact

Questions about returns or the warranty? Email hello@roven360.com.